🔹 Notice on “Leakage” Concerns

Dear Artillery M1pro users:

We would like to address recent discussions regarding “electric leakage” reported by some users of the M1 Pro.


✅ First and foremost:

The M1 Pro 3D printer does not leak 220V electricity. In certain cases, users may perceive a light induced current from the heated bed. This phenomenon is common in electronic equipment, does not compromise safety, and poses no risk of electric shock.

🔍 Test Results & Certification

  • Multiple in-house tests confirmed there is no 220V leakage.
  • The M1 Pro has passed CE safety certification (see attached report screenshot).

 

⚙️ Cause & Improvements

  • The phenomenon is caused by induced current from the heated bed.
  • A small portion of early production batches may show this effect.
  • Subsequent production batches have been optimized to reduce or eliminate this issue.

🛠️ Solutions for Affected Users

If you are experiencing this issue, we offer a free heated bed replacement.

Please contact us at support@artillery3d.com with the following details:

  • Your purchase order number or printer serial number
  • Shipping address and contact details

We will send you a new heated bed assembly free of charge.

 

🎥 Independent Test Video

We would also like to share a community test from a 3D printing blogger, who independently reviewed and measured the M1 Pro. His findings confirm that the printer does not leak 220V electricity and support the results of our internal testing.

 

This video provides a clear and practical demonstration, helping users better understand the phenomenon and feel confident in the product’s safety.

 

 

🙌 Our Commitment

We take all feedback seriously and are committed to product safety and user satisfaction.

Please provide the following information so we can arrange a new heated bed shipment for you.

Thanks for contacting us. We'll get back to you as soon as possible.